What You Need to Know

What You Need to Know About Various Internet Scammers

While the nature of the internet makes it difficult to monitor every scam or company that appears, the Okuma team will continue to make you aware of any potentially deceptive or confusing information we discover about our product or Wu-Long tea. Many of these companies are located outside of the U.S. and use proxies to hide their identities. Often times Okuma is successful shutting down an illegal website, only to find that it has popped up under a different name. Some general words of warning:

• Be wary if a company is not located in a major country (many companies operate out of countries where you have no protection against fraud).

• Be wary if a company will only take orders in cash, wire transfer, or Western Union. Paying through a major credit card (Visa, MasterCard, American Express, etc.) or PayPal is safe, and allows you recourse if the company should fail to send you goods.

• Be wary if a company doesn't provide contact information or is slow to respond to your questions.

To keep costs down for our customers and so we can keep records of all communications, we handle all of our customer service by e-mail - you will see that we are very responsive. Many of the illicit companies we see either provide no contact information, or don't respond to e-mail queries.