One day, Harvey in airport queued up for a taxi. When a taxi drew up in front of him, Harvey shine at the moment, the car had been rubbed clean, wearing clean white shirt driver, tied with black tie, and pressing very flat black trousers. He got off after open the door for Harvey, and at the same time, he handed Harvey a thin card said, "I am your driver wei Lin, I give you packed his bags, hope you can read my work introduction."

Harvey took CARDS look up: "wei Lin's mission: let me a valued customer immersed in a happy atmosphere, through the most efficient and the most safe, and is the most cheap route, arrived at his destination."

Harvey heart does it one brace up, especially he noticed with its appearance in the taxi is same, also be spotless. Harvey sit on the seat, wei Lin said; "Do you want a cup of coffee? Thermos add sugar in the coffee and sugar-free coffee two." Harvey said: "no, I still like to drink something to drink."

"No problem, in a small refrigerator inside have coke, water and orange juice." Harvey was a little surprised, almost stuttering up, "I, I still to cup can have."

Handed Harvey drinks, neville Lin said: "if you want to read something, the car have the Wall Street journal, time magazine," sports illustrated "and" USA today newspaper."

Car up, wei Lin handed Harvey another card: "this is the music I have collected the radio frequency broadcast, if you like, you can listen to the radio." Seems still hasn't ended, wei Lin told Harvey is the right temperature. Then, he suggested the best route to the destination Harvey. He also let Harvey know oneself is very willing to talk, if Harvey like it.

"Tell me, wei Lin, you've always been so for customer service?" The wei Lin rearview mirror a smile: "no, actually, just in the last two years. This just in the first five years, most of my time is used to complain that, like most taxi driver. Later, as I've heard on the radio, a psychology Wayne. Dell's growth experience, he wrote a book called" just believe can achieve "the book, book wrote, if you in the morning get up hope can have a bad day, you will not be disappointed, because of bad things will certainly for to."

"Stop complaining! In competition change yourself, don't do ducks, to do an eagle. Duck nag, complain constantly, and the eagle fly across the crowd is." Wei Lin said: "he really let me WeiEnShui is my life, I am talkative, complain constantly, so I decided to change their attitude of life, become an eagle."

"I see around a taxi is always so dirty, drivers not how friendly, customer nature also cannot be happy. So I decided to change this. So I insist for a long time, when I became more and more satisfied customers for when I do a little better, until now."

Wei Lin said: "I also get a lot of return, I am determined to change their first year, income has doubled than the previous year. This year may be to quadruple. How are you today was very lucky, then I won't be in parking lot business. Light old customer reservation phone has gu not come over, if busy, then I find a can rely on taxi driver friend to service for them."

Taxi driver wei Lin made a different choice, he decided not to like ducks to complain, but like the eagle, began to volant hover at high altitude, so he's also won and an eagle-like mind and career.

For the original give us the experience of the workplace is a fantasy of workplace, is a dream stage. In another building stage realize self-worth, without any fee, you only need to in time, energy, wisdom, fluctuation full time dream can become a reality.

Do poineering work, for every morning to go to work and rush to us personally created the realization of self-worth and stage, cheerfully to work, work up very satisfying, very valuable feeling, let your employees prefer their working environment, not in a negative attitude towards work and work environment, for this for you, you have service team was very good. Actively treat their work, love a challenge, you can enjoy a larger work fun!